****Please note -- Orders for e-patterns only are available for instant download immediately upon completion of payment.
If your order contains both downloadable and tangible products, there will be a delay in receiving the link to your e-patterns. When there's a mix of tangible products and digital products in the order, our system is unable to distinguish between items which can be delivered by email and those which have to be physically shipped.
Soooo, with mixed orders, we have to mark the order as completed in our site's admin area first, then the digital file will be emailed to you. Since we're not always at the computer, this may take as long as 8 hours until we can process an order of mixed digital and tangible goods.
Hint Hint -- If you're in a super hurry, a time saver would be to create two orders -- one order for the pdf e-patterns only and the other for items which need to be physically shipped. :)
Shopping Cart and Checkout
Simply click on the Add to Cart button found in the product description. The window will change to a view of your shopping cart. You can estimate shipping and sales tax from your cart view or wait until later on in the checkout to select shipping method.
Just remember to click the update buttons if you change quantities or add additional items. Click the Continue Shopping shopping button to return to the previous page to continue shopping.
When you have finished adding items to the cart, click the View Cart button to complete the checkout. From the shopping cart view you can review the items in your cart, adjust quantities and calculate the shipping charges. Hit the recalculate button if you make any changes.
Our cart is based on the weight of the order and the distance from us here in Western Pennsylvania.
International customers please note -- At the current time we ship to destinations within the United States only.
Shipping and Billing Options
Standard shipping may include First Class and Priority Mail through the United States Postal Service or several services offered through FedEx. Standard shipping is usually delivered between 2 to 5 business days.
Through our secure checkout we accept Visa, MasterCard, Discover and American Express. We offer PayPal Express Checkout as well.
Our system uses the AVS system (Address Verification Service) with our gateway as one way to keep your information safe. Authorize.Net compares the information you enter with the information on file with your credit card company as a security check. This is one of the steps they take to keep your credit information safe. Please be sure that the billing address is the same address that is listed with your credit card provider.
We can also accept your order (even e-patterns) by telephone at 412-487-7411. Mornings are generally the best time to find us here.
The shopping cart for e-patterns works pretty much the same as for the printed patterns except that there are no shipping charges added during checkout. Carts which contain a combination of printed patterns and e-patterns can be processed too -- shipping costs will be calculated only for the mailed versions of the patterns.
PA residents: 6% sales tax will be added for both mailed and emailed versions of the patterns.
We'll put up a notice on our home page if we're out of the shop and won't be shipping on a certain day. Otherwise, we ship daily. Orders received by noon are most often shipped the same business day.
If you have completed payment by credit card, at the completion of checkout you will see our Thank You screen. If you have ordered e-patterns only, the links to download your e-patterns will be there on that thank-you screen and also in your emailed Order Receipt.
If you complete payment with PayPal you will see PayPal's Thank-you screen, not ours. For e-pattern orders completed with PayPal, download links will be in your emailed Order Receipt only.
If your order contains a combination of tangible goods (rusty tin, printed patterns...) and also e-patterns, there may be a delay in receiving the links to your e-patterns. Since some products need to be shipped, we will have to process those orders manually from our admin end. Since we're not always at the computer, there may be a few hours delay before a duplicate order confirmation containing the links to your patterns shows up. We promise to send them as quickly as we can!
You may be asked if you want to save or open the file -- either way is fine. You can save it immediately to your preferred folder or open it, then click save a copy onto your computer.
Please feel free to contact us if you run into any snags with delivery of your e-patterns or if you have any questions concerning them.