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Policies

Returns or Damaged in Transit

When your package arrives, please take a few moments to inspect the items to be sure they have arrived in perfect shape. If it appears that any items have received damage in transit, please let as know so that we can make arrangements for either a replacement item or a refund.

We do indeed accept returns on unopened merchandise if you change your mind about an item within 10 days of receipt. Simply save your packaging materials, send us an email or give us a call at 412-487-7411 to let us know to expect it and a refund will be promptly issued upon our receipt of the item.

Privacy Policy

We here at Little Coon Creek take our customers' security and privacy quite seriously. Our online gateway is managed by Authorize.Net, one of the most trusted names on the web today.

Our merchant account is with PNC Merchant Services, a service provided by our own personal bank of 30+ years, with whom we've undergone a complete (and rather exhaustive) background check and verification.

Your billing statement should reflect our company's name, Little Coon Creek Patterns and Crafts.

Please be sure that the address field begins with https before entering your credit card information on this site, or for that matter, on any other site on the web. And be sure to never send credit card information through email!

We account to Uncle Sam so Little Coon Creek retains transaction related information (name, shipping address, email address...) however, we do not retain credit card information.

Authorize.Net and PNC Merchant Services do indeed retain credit card information for an indefinite period of time. Please visit the PayPal homepage to read PayPal's privacy policy.

From our checkout page, your credit card information is encrypted and securely passed to Authorize.Net where funds are authorized, captured and processed.  We do not manually enter online transactions so it's not necessary for us to record or maintain sensitive payment information.

Email Address Privacy

At the present time we do not maintain a mailing list.  You will receive communications from us related to a transaction only -- an Order Receipt email and if you have ordered tangible goods, you will also receive an email with shipment and tracking information.

We have indeed considered putting together a newsletter but if we ever get one going, we promise to never send you unwanted email.  Newsletters will go out only to folks who have specifically checked the Add Me to Email List on the checkout page. We're not the sort of folks who would flood anyone's inbox with emails every couple of days anyhoo.  For us, it might be more like once a month or so when we get in new items or put items on sale.

Newsletter or not, we promise to never share your email address or other information with any other parties and we promise never to send you email without first giving your consent. 

Our first and foremost policy is to provide you with the best personalized customer service of which we're capable.